Please follow the steps here:

1. Visit: https://www.vantrue.net/

2. Create account

3. Sign-in/login to new account,

4. Go to My Account (on left screen) and complete all fields

5. Go to My Products and add a new device

6. Submit

The reason why Vantrue dash cam cannot record and save videos longer than one hour is due to the limitations of the memory card format. Most dash cams use memory cards formatted with FAT32, which can only support a maximum file size of 4GB. Videos longer than half an hour often exceed this size limit, preventing the dash cam from saving them as a single file.

We only recommend Vantrue, Samsung Endurance and Sandisk High Endurance/Max Endurance Card. To extend the life of your card, we advise to format your SD card every 3-4 weeks for regular everyday users and 2-3 weeks for heavy users to free up space on your memory card for new recordings.

Note: Samsung EVO Plus and PRO Plus cards are NOT recommended for use with Vantrue dash cam.

1. Format the SD card and update the dash cam to the latest firmware version.

2. Try a new recommended card.

3. If you have tried the above steps and the issue hasn't been resolved, please contact our support team via support@vantrue.net.

1. Please make sure your dash cam is working with a GPS mount.

2. Please make sure your dash cam has been updated to the latest firmware version and reset to default settings.

3. Please go to the GPS settings and ensure you have turned on the GPS watermark on the dash cam.

4. Make sure the dash cam is in an open area, such as a spacious parking lot, to avoid obstruction by tall buildings, trees, and other obstacles that might interfere with GPS signal reception.

5. If you have tried the above steps and the issue hasn't been resolved, please contact our support team via support@vantrue.net.

1. Please check if the video can be played back on the dash cam normally.

2. Please try to play back the video using the Vantrue player. You can download the Vantrue player from this link: https://www.vantrue.net/support/player

It is normal for the device to be slightly warm. When the car is moving, the dash cam continuously records video, causing its internal chips to process data at high speeds, which generates considerable heat. Vantrue dash cams are designed to withstand high temperatures, so as long as it is working normally, there should be no concerns. Please feel confident in using it.

1. Make sure you use the orignal rear cable. please kindly note that the rear cable of different dash cam won't be compatible with each other.

2. Check if the rear cable connection is securely plugged in.

3. Rotate the rear camera to see if it works well. if no, please contact us via support@vantrue.net.

1. Please check that the power connections are securely plugged in.

2. Power the dash cam from the USB port on the dash cam to check if it is the mount's issue.

3. Try a different charging cable.

4. Take out the SD card from the dash cam and check if the dash cam works well.

5. If the dash cam has a rear camera, unplug the rear camera and check if the dash cam works well.

6. Update the firmware.

When installing the mount, ensure it is placed on a flat surface of the windshield, avoiding areas with black dots. Clean the windshield thoroughly before installation, and make sure the suction cup is free of dust.

If the suction cup continues to fall off, try completely soaking the suction cup in hot water to soften the rubber. After soaking, dry the suction cup with a paper towel before installing it.

Additionally, before attaching the suction cup mount, ensure both the mount and the glass surface are clean. During installation, press out as much air as possible from the inside of the suction cup hook. The less air inside, the better the suction and the more effective the mount will be.

Please check the insrtuctions here: https://www.youtube.com/watch?v=NN7otJKeURY